Safeguarding
The Sheppard Trust is wholly committed to protecting its residents, and anyone involved with the Trust in any way, from all forms of abuse or neglect. We believes everyone has the right to live a life that is free from harm and abuse.
If you have a concern about your own safety or someone you think might be at risk, please report it to any member of staff or to the Chief Executive by telephoning 0300 012 0382 or emailing chiefexec@sheppardtrust.org Alternatively you can report it to the local authority. In an emergency, dial 999.
Please be assured that your reported concern will be handled sensitively in line with our safeguarding policies, which you can read here.
Complaints
The Sheppard Trust aims to provide a high level of service. We accept that sometimes we get things wrong and need to put them right. We welcome feedback and complaints as an opportunity to resolve problems, improve the service, and learn from these occasions.
To learn more about how to complain or raise an issue with us: read our leaflet: When things go wrong
You can also read
Our full complaints policy and procedure
Our complaints annual report for 2025
Our self-assessment against the Housing Ombudsman Complaints Handling Code
Find further information